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You may cancel your order at any time before it has been dispatched for delivery. To cancel an order, please contact our customer service team immediately with your order number.
For Other Items: You may cancel your order before it ships.
Once an order has been dispatched, it cannot be canceled. If you no longer want the items, you will need to follow the returns process outlined below.
We are committed to delivering fresh, high-quality products. If a perishable item is damaged upon arrival, we will issue a full refund.
Eligibility: To be eligible for a refund, you must report the issue within 6 hours of receiving your delivery.
Required Proof:
You must provide clear and detailed evidence of the damage.
This includes:
Photos: Clear, well-lit photos of the damaged item(s).
Video: A short video showing the damage.
How to Submit a Request: Please contact our customer service team with your order number and the required photos/videos.
Upon review and confirmation of the damage, a refund will be processed to your original method of payment.
For Other (Non-Perishable) Items: You may return new, unopened items within 7 days of delivery for a full refund. The item must be in its original packaging and in a resalable condition.
Refund Processing:
Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed with in 2 days , and a credited to your original method of payment within 7-10 business days.
Non-Refundable Items: Shipping costs are non-refundable.