Exchange and Replacement Policy

This policy strictly outlines the terms for damaged or defective items.

No Returns/No Refunds: Please note that we Strictly offer only for items wrongly send by oru team will be exchanged. And replacement for damaged products. There is no return or refund for disliking the products once purchased.

Request Timeline: The request for an exchange or replacement must be submitted within 12 hours of delivery of the item.

Item Condition: The item must be unused and in its original packaging (applies to defective/damaged exchanges).

Proof of Damage: Proof of damage (photo/video) may be required when submitting the request.

Processing Condition: Replacement is dispatched only after the original returned item is received and inspected.

Dispatch Time: Replacement will be dispatched within 1–2 business days after the returned item passes inspection.

Replacement Delivery: Replacement delivery typically takes an additional 3-5 business days total.

No Refunds: We do not offer refunds on any purchases. All sales are final.

Replacements Only: We only offer replacements in specific situations.

When Can I Get a Replacement?

• If the product you received is damaged.
• If you received the wrong item (the order was sent incorrectly).

Important: Replacement Conditions

• For a replacement, you must provide a complete and clear unboxing video. Without this video, we cannot process your replacement request.
• Any replacement will only be sent after we confirm the issue and consult with you.

Order Cancellation

• You may cancel your order at any time before it has been dispatched for delivery. To cancel an order, please contact our customer service team immediately with your order number.

For Other Items: You may cancel your order before it ships.

• Once an order has been dispatched, it cannot be canceled. If you no longer want the items, you will need to follow the returns process outlined below.

Returns & Refunds for Damaged Items

• We are committed to delivering fresh, high-quality products. If a perishable item is damaged upon arrival, we will issue a full refund.

Eligibility: To be eligible for a refund, you must report the issue within 6 hours of receiving your delivery.

Required Proof: You must provide clear and detailed evidence of the damage.

This includes:

• Photos: Clear, well-lit photos of the damaged item(s).
• Video: A short video showing the damage.

How to Submit a Request: Please contact our customer service team with your order number and the required photos/videos.
Upon review and confirmation of the damage, a refund will be processed to your original method of payment.

General Returns & Refunds

For Other (Non-Perishable) Items: You may return new, unopened items within 7 days of delivery for a full refund. The item must be in its original packaging and in a resalable condition.

Refund Processing:

• Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed with in 2 days , and a credited to your original method of payment within 7-10 business days.

Non-Refundable Items: Shipping costs are non-refundable.